At Watchlio, we understand the importance of timely and secure delivery for your premium accessories. Our team meticulously processes every order to ensure your carefully selected items arrive in pristine condition. Whether you're investing in high-performance wearables or elegant statement pieces, our logistics network is optimized for reliability. We partner with trusted carriers to handle your package with the same care we'd expect for our own purchases.

Order processing typically requires 1-3 business days for quality verification and packaging. Transit durations vary based on destination and carrier capacity, with most domestic shipments arriving within the estimated delivery window. International deliveries may require additional processing at customs checkpoints. During peak seasons or unforeseen circumstances (extreme weather, carrier delays), we proactively communicate any schedule adjustments via email.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Currently serving customers across North America, the European Union, and select Asian markets. Some remote locations (island territories, military bases) may incur extended delivery times or require alternative shipping arrangements. Unfortunately, we cannot ship to embargoed countries or regions with trade restrictions. During checkout, our system automatically verifies address eligibility.

Within 24 hours of shipment, you'll receive a confirmation email containing:
- Your unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery date range
For convenience, you can also monitor your order status by logging into your account dashboard, where real-time updates are displayed alongside your purchase history.

While we strive for flawless delivery, occasional logistical challenges may occur. If your tracking shows no movement for 7+ business days or the delivery date passes without receipt, please contact our support team at [email protected] with:

- Your order number
- Current shipping address
- Screenshot of tracking status

We'll immediately initiate carrier investigations and keep you informed throughout the resolution process, including replacement options if necessary.

International shipments may be subject to customs clearance procedures and additional fees determined by your local authorities. These charges (VAT, import taxes, brokerage fees) are the customer's responsibility and are not included in our pricing. We declare all packages at actual purchase value to comply with international trade regulations. For accurate duty estimates, we recommend consulting your country's customs website prior to ordering.