Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? We get it. At Watchlio, we’re not just another faceless online store—we’re a small team of watch enthusiasts who genuinely care about what you think. In fact, our founder, Alex, still replies to every single email that comes in. Yeah, every single one. It’s a tradition that started back in 2018 when we were just a tiny shop with a big dream.
Got a question about a watch? Need help with an order? Or maybe you just want to share your latest timepiece obsession (we totally get that). Here’s how to reach us:
Here’s the thing—we don’t just sell watches; we love them. And that means we want to hear your stories too. Remember that customer who emailed us last year about her grandfather’s vintage Omega? We spent three weeks helping her track down a replacement crown. Was it profitable? Not really. Was it worth it? Absolutely.
So whether you’re thrilled with your purchase (tell us!) or something didn’t quite meet expectations (really, tell us), we’re all ears. Fun fact: Our best-selling collection in 2022 came directly from a customer’s suggestion. See? Your input actually changes things around here.
Pro tip: If you’re emailing about an order, include your order number—it helps us pull up your details faster. But hey, if you forgot? No worries, we’ll still figure it out.
P.S. We know contact pages are usually boring, so thanks for reading this far. Here’s a little secret: Mention this page in your email, and we’ll include a handwritten note with your next order. Because who doesn’t love real mail in this digital age?
